WHAT ARE MY PAYMENT OPTIONS?

PayPal, Visa, MasterCard, and Discover cards are accepted as well as debit cards that bear the Visa or MasterCard logos.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

THE STANDARD SHIPPING TIME FOR ORDERS SHIPPED VIA UPS GROUND IS 5-10 DAYS. IF FOR ANY REASON THE ORDER WILL TAKE LONGER TO SHIP, WE WILL NOTIFY YOU BY E-MAIL.
IF THE ITEM IS A PRE-ORDER IT WILL SHIP ON THE DATE THAT’S PROVIDED ON THE ITEM?

CAN I CHANGE OR CANCEL AN ORDER?

YES, YOU CAN AS LONG AS THE ITEM(S) HAS NOT BEEN SHIPPED. USUALLY TAKES 24 HOURS TO PROCESS YOUR ORDER.  IF THE ORDER HAS ALREADY BEEN SHIPPED CANCELLATION WILL NOT BE POSSIBLE. WHEN YOU RECEIVED YOUR ORDER EMAIL US AT INFO@HEYMOMITFITS.COM FOR RETURN INSTRUCTIONS.

ON PRE-ORDERS WILL MY CARD BE CHARGED?

YES. YOUR CREDIT CARD WILL BE CHARGED AT THE TIME YOUR ORDER IS PLACED TO ENSURE THAT YOUR ITEM WILL BE AVAILABLE.

PLEASE NOTE THAT WHEN THE ITEM BECOMES AVAILABLE BEFORE SHIPPING DATE, WE WILL PROCESS YOUR ORDER IMMEDIATELY.

WHAT HAPPENS IF THE ITEM I ORDERED IS NOT AVAILABLE?

IF AN ITEM IS NOT AVAILABLE AT THE TIME OF PURCHASE, WE WILL DO EVERYTHING POSSIBLE TO FIND A COMPARABLE ITEM FOR YOU.  WE WILL CONTACT YOU FIRST TO CONFIRM YOU ARE SATISFIED WITH THE COMPARABLE ITEM PRIOR TO SHIPPING.

WHY WAS I CHARGED SALE TAX ON MY ORDER?

Does not work THIS TAX AMOUNT IS AUTOMATICALLY APPLIED TO ANY ITEM(S) PURCHASED IN ACCORDANCE WITH THE INDIVIDUAL STATE REGULATION.

CAN YOU NOTIFY ME WHEN NEW PRODUCTS COMES OUT OR SPECIAL PROMOTIONS ARE ANNOUNCED?

YES. REGISTER WITH US AND YOU WILL RECEIVE EMAIL UPDATES ON NEW PRODUCTS, PROMOTIONS AND CLEARANCE ITEMS.

CAN I SHIP MY ORDER TO A DIFFERENT ADDRESS?

YES. WHEN YOU PLACE YOUR ORDER AND PROCEED TO THE CHECK OUT SCREEN, REMOVE THE CHECK MARK FROM UNDER THE BILLING ADDRESS AND ON THE LEFT-HAND SIDE PUT IN THE INFORMATION WHERE YOU WANT TO SHIP IT. REMEMBER TO ALWAYS USE A STREET ADDRESS, NEVER A P.O. BOX FOR ANY SHIPPING ADDRESS.

HOW ARE SHIPPING CHARGES CALCULATED?

SHIPPING CHARGES VARY ACCORDING TO PRODUCT TYPE AND DESTINATION. OUR PRODUCTS ARE SHIPPED VIA USPS.

WHAT IS THE RETURN POLICY?

OUR EASY RETURN POLICY ALLOWS YOU WITHIN 15 DAYS TO RETURN THE ITEM(S) YOU PURCHASED.  IF THERE IS AN ITEM(S) YOU ARE NOT SATISFIED WITH, YOU MUST RETURN THE MERCHANDISE IN THE ORIGINAL BOX OR PACKAGE.  ALL TAGS SHOULD BE ATTACHED, AND ITEM(S) MUST NOT BE WORN, FREE OF STAINS OR WASHED. WE WILL CREDIT THE AMOUNT MINUS SHIPPING CHARGES. WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED ITEM(S)S THAT ARE BEING RETURNED.  CLEARANCE ITEMS ARE NON-REFUNDABLE.

HEYMOMITFITS.COM RESERVES THE RIGHT TO DENY REFUND IF THE ITEM (S) DOES NOT MEET THE RETURN POLICY REQUIREMENTS. WE WILL ACCEPT ANY DEFECTIVE ITEM(S) FOR REFUND. SHIPPING CHARGES IS ON US IF WE SENT THE WRONG ITEM OR THE ITEM IS DEFECTIVE.

WHEN WILL MY CARD BE REFUNDED?

ONCE YOUR ITEM(S) HAS BEEN RECEIVED, YOUR REFUND IS PROCESSED WITHIN 7 BUSINESS DAYS. IF THERE IS A REFUND DUE, A CREDIT WILL BE ISSUED IN THE ORIGINAL FORM OF PAYMENT.  YOUR CREDIT MAY NOT SHOW UP UNTIL YOUR NEXT CREDIT STATEMENT OR YOUR NEXT BILLING CYCLE.